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SUMMARY:Introduction to Customer Service
DESCRIPTION:The key to good customer service is understanding the customer and the communication process. This one-day workshop will be an interactive way to learn about what makes good (and bad) customer service through considering the psychology of human behaviour\, models of communication and the use of empathy. \nWhat will be covered on the course:\n\n\nReflection on good and bad customer service\nThe realisation that it is impossible to ‘define’ excellent customer service\nConsiderations on how to ‘know and understand’ customers\nAn understanding of different ‘Working Styles’\nThe psychology behind human behaviour and conflict\nThe communication process\nListening\nDifferent modes of communication\nCustomer complaints\nEmpathy\nBeing positive with procedures\nUpselling\n\n\n\nWho is this course for?\nThe course is for anyone that wants to gain a better understanding of communication and enhancing their customer service skills. This can be anyone in a customer facing role\, or a supporting role that has to provide “customer service” to other colleagues.
URL:https://uksigns.org/event/introduction-to-customer-service/
LOCATION:Remote – Online
CATEGORIES:Training
ORGANIZER;CN="BPIF":MAILTO:training@bpif.org.uk
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