Leading UK sign and display company John E Wright has begun its roll-out of Clarity Professional MIS software across the group to introduce a more streamlined and automated way of working.
Restricted by paper-based systems and sites working in isolation, John E Wright decided to review their existing processes with a view to increase efficiency, quoting accuracy, communication and customer service quality.
After researching the market they identified Clarity’s unrivalled functionality as a perfect fit for their needs, taking reference from existing users to see evidence of the system in action.
Quoting Consistency
One of the stand-out reasons for choosing Clarity was its detail and precision in quoting for jobs, regardless of their size or technical difficulty. John E Wright felt there was not enough consistency in their quoting across the team and were keen to establish a reliable, controllable system which would enable them to pick products from central electronic price lists.
With Clarity’s advanced calculation wizards providing an accurate quoting platform they can now produce quotes directly from the system and email them directly to the customer. Regardless of who has produced it, quotes are always at the correct margin with no room for error on pricing, along with clear indicators of whether items are in stock and ready to pick.
Automated Processes
Recognising that huge steps forward could be made in business efficiency using the right software, John E Wright opted for Clarity to help integrate their business and replace laborious manual procedures with a slick, automated workflow.
“Employees were becoming frustrated with our paper-based systems, as they knew we could make the business much more efficient through implementing Clarity” said Alan Edwards, IT Director for John E Wright. “There is plenty of support for this project from around the group and we’re looking forward to breathing fresh air into our workplace.”
Some of the key issues they are set to solve are common in many growing businesses:
– Paper-based working causing human errors, misplacements and delays
– No electronic notifications of production progress, slowing down operations
– Manually-produced job bags and job cards going missing on the shop floor
– Lack of visibility across the business for reporting and activity monitoring
– No joined up processes, all departments working in isolation
– Invoices not being raised promptly, slowing down cash flow
Clarity’s suite of tailored online, offline, cloud and mobile app software for the industry opens the door for John E Wright to make huge savings and increase their profitability. They can expect to see measurable bottom line returns almost immediately in:
– Fuel saved through smarter working
– Eliminating constant phone calls back to the office
– Quicker responses to enquiries
– Accurate, reliable quoting
– Forecasting and closing more sales at higher margins
– Reducing operational costs through clever scheduling
– Faster delivery and installation of jobs with sign-off on mobile devices at site
– Instant invoicing for improved cash flow
Multi-Site Expansion
As the system is rolled out across the group John E Wright will be able to have visibility and access to all their site operations. This was a major future requirement for Alan Edwards, as their internal communications have been targeted for improvement.
“We needed advice on how to integrate our three retail/goods shops into the system” he explains. “Having the flexibility to allocate jobs to different shop floors is huge for us, as it means we can use the best machine for the job and, in many cases, get it produced quicker by using Clarity’s capacity planning functionality. Our customers reap the benefits in service as we do in efficiency.”